Questions and answers

When leaving the parking lot, contace customer service via the intercom at the exit and they will help let you out after checking your booking. Do not pay with the ticket you took at the entrence.

Usually about 12 months, but that may vary depending on how we set up our campaigns.

You cannot book parking if you plan to arrive at the parking lot within 1 hour.

In order for the system to reserve a space, a time must be entered for both entry and exit. You can arrive at the car park you booked up to 2 hours before the time you entered in your booking and exit up to 3 hours after the exit time you entered. You do not need to pay extra or change your booking if you stay within this timeframe.

The regular daily price for the area will be charged when you park too soon or leave too late. You will be charged when you exit the parking area.

No, you can’t. You pay the amount exceeding the prepaid total when you exit.

The maximum parking time may vary by season and product but is never more than 90 days no matter whether you prebooked or not. The shortest parking time when prebooking is 24 hours.  

If you exceed the prebooked parking time, an additional fee up to the maximum normal hourly or daily fee is charged. You pay the additional fee using your card at the car park exit gate.

No, you will not get assigned a specific parking space. Some of our parking lots have certain parking spaces are reserved for special parking needs, and these are clearly marked with signs. Besides these spaces, you are welcome to park in any parking space.

No, you can also come here and select a parking space in an area where there is space available. However, special campaign prices are only available to people who have booked in advance on-line. With a booked space, you are guaranteed parking in the area you selected.

Our parking areas and Customer Service are open every day, around the clock.

A booking confirmation has been sent to the given e-mail address.

Your booking can be cancelled at no charge up to 2 hours before your booked entry time. No money is refunded for a late cancellation or for unused parking time. You can rebook up to 2 hours before your booked entry time.

Read the terms and conditions here

You can pay with American Express, Mastercard and Visa.

You pay when you book your parking.

With a ticket
Take a ticket at the gate before you enter. Drive in and park. Save the ticket – you pay it when you return from your journey or when you exit the parking facility using a payment card.
You can also pay when you depart for your journey. When you return, you insert the paid ticket in the automated payment machine at the gate.

Payment card
Register your car using your payment card right at the gate before you enter the parking facility. You then pay using your card when you return from your journey, either at an automated payment machine in the terminal or at the exit gate.

Your booking confirmation is your receipt. If you didn't save it, contact customer service at 010-109 68 00 or parkering@swedavia.se and they'll help you.

Contact our customer service at 010-109 68 00 or by e-mail and they will help you. You can also fill in the form and send it to parking@swedavia.se.

• Check that you are at the car park which you have booked.
• Drive up to the barrier and wait while the system reads and identifies your vehicle's registration number. Once the booking is identified, an entry ticket is automatically produced and the barrier lifts up. Alternatively, scan the QR code against the QR reader.
• Do not press for the ticket since your ticket is produced automatically once the system has identified your registration number.
• Should something to the contrary happen, press the button with the telephone symbol on it and wait for assistance.

In case of problems or uncertainty about how it works, press the helpline button on the left above the yellow ticket insert.

If you have booked a space, then you always have access to the parking area you booked, even if the area is full for other people who want to park.

Then you are charged the regular price for the area you parked in. So you should be very careful about checking that you are in the right parking area. Feel free to contact Customer Service using the intercom at the entrance to confirm that you have come to the parking area you booked. Then give the name of the parking area you booked a space in.

No, unused parking time is not reimbursed.

No, your booking is only made for one continuous parking. You cannot leave the parking lot and then drive back again on the same booking. Once you leave the parking lot your booking ends.

Information for accounting purposes and VAT is included in the booking confirmation. If you do not have a confirmation or need more information, you can contact customer service at +46 (0)10-109 68 00 or parkering@swedavia.se.

No, people who have a parking permit for reduced mobility have an opportunity to park near the terminal.

Swedavia is not liable for any theft or damage to vehicles or property in vehicles parked in Swedavia's parking facilities.

All parking lots are checked by security guards around the clock. Furthermore, Swedvia employees move about the parking lots daily.