Frequently asked questions

The maximum size for your hand baggage can vary depending on your airline. To find out what size your hand baggage can be, please contact your airline. Find contact information for all airlines here.

The maximum size for containers of liquid is 100 ml at all security controls at Arlanda.

At the new security control in Terminal 5, you can have an unlimited number of 100 ml containers and these do not need to be placed in a one-litre bag. Leave containers of liquid in your hand baggage.

At other security controls at Arlanda, you are allowed to carry a limited volume of liquids in your hand baggage. Containers of liquids must be placed in a transparent one-litre resealable plastic bag. Each individual container may hold a maximum of 100 millilitres.

Liquids include drinks, creams and gels, for example.

You can find more information here about liquids in hand baggage.

The maximum weight for your checked baggage can vary depending on your airline. To find out what weight your checked baggage can be, please contact your airline. Find contact information for all airlines here.

Label your baggage with name and address. A tip is to also put a note containing the same information inside your bag. If your baggage should get lost or the bag tag should fall off, you can let the neccessary people know that your name and address can be found in the bag. This simplifies the identification process.

You always need to verify your identity when flying. When flying domestic, a regular ID card or driver's licence is enough. When travelling abroad you need to be able to present a passport or a national ID card. Check what rules applies for a national ID card on your destination.

When you travel to countries within the the Schengen cooperation area, there will be no border check in conjunction with your arrival. However, some airlines still require a valid passport or national ID in conjunction with the flight. You will also need to verify your identity with a passport or national ID during your stay in the country you are visiting. We therefore recommend that passengers always bring a valid passport and ID.

Read more on the Swedish Police website.

What travel documents you need to bring depends upon your destination. Please note that some countries demand you hava a visa. Check what the rules are for your destination.

What travel documents you need to bring on your trip depends on your destination. Check with your airline which documents are needed for your travels and how to get travel ready at home by submitting the documents digitally. Also make sure to check if the destination has any restrictions. Find contact information for all airlines here.

It is no longer possible to apply for a temporary passport with the Police at Arlanda. Applications can be made at the police stations in Norrmalm, Farsta, and Sollentuna.

From Stockholm centre you take the E4 northwards and follow signs towards Stockholm Arlanda Airport. From Uppsala, you follow E4 southwards and follow signs towards Stockholm Arlanda Airport.

Yes, there are several ways of getting to the airport with public transport. See more here. You can book train and bus journeys to and from Arlanda directly through our booking page.

There are both short term and long term parking at Arlanda. You can also choose between parking in a garage or outside. If you drive an electric or hybrid car, there are possibilities to charge your car at the airport.

Pre-book parking here.

Yes, under All car parks there is information on each car park if it is possible to charge the car in the car park.

You pay a start-up fee and for the actual kWh you charge your car with. Create your recharge account on our partner Virta's site.

At Stockholm Arlanda Airport you can rent a car from Alamo, Avis, Budget, Enterprise, Europcar, Hertz, National and Sixt. You can easily book a rental car right here on the website. You'll find the car rental companies at Arlanda's car rental area P2 Long Term Beta. Pick-up and drop-off of your rental car takes place at the respective car rental office, unless another arrangement has been agreed upon.

At the airport you can use bus P2 Beta Long Term in order to get to the car rental area. The bus goes to and from Terminal 2, Terminal 4 and the car rental area.

Click here to read more about buses at the airport.

Follow the signs to P Ankommande/P Avgående Terminal 2 and 3 (Terminal 2 parking for arriving/departing passengers).

If you are flying from Terminal 4 and are being dropped off by a private car, follow the orange signs for Parkering Lämna Terminal 4 (‘Parking Drop-Off Terminal 4’). All passengers flying from Terminal 4 will arrive at Terminal 5. If you are picking up arriving passengers, follow the signs to P Ankommande Terminal 5 (Terminal 5 parking for arriving passengers).

Follow the signs to P Ankommande/P Avgående Terminal 5 (Terminal 5 parking for arriving/departing passengers).

If you want to change something in your booking, such as a misspelled name, please contact your airline.

Find contact information here.

If you have any questions, please contact your airline.

Find contact information here.

If you want to add extra baggage, please contact your airline.

Find contact information here.

1. Enter your booking reference or scan your passport using the touch screen and follow the instructions.
2. Your boarding card and bag tag(s) are printed when you’re finished.
3. Attach the bag tag(s) to all your baggage for check-in. Fasten the tag around the handle of the bag with the bar code facing out. Don’t forget to save your baggage receipt.

The automated machines are located in the terminals as well as in SkyCity. See the airport map for more specific locations.

If you’ve checked in, have your boarding card and are travelling only with hand baggage, go straight to the security checkpoint.

Please note that the wait times for security that we show on our website and in our app are real time. You can therefore not use these times to plan what time to arrive at the airport as the wait times can change quickly.

If can't check in online or using a machine at the airport, please go to a manned desk.

When you get to the airport, go to one of the machines in SkyCity or in the departure hall. There you can print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt.

When you get to the airport and check in using one of the machines in SkyCity or in the departure hall you can also print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt.

With Bag drop, you check in your baggage yourself quickly and easily. Check with your airline if they offers Bag drop and how far in advance you can leave your baggage.

1. Place your bag on the conveyor belt (one bag at a time).
2. Follow the instructions on the screen. Start by scanning your bag tag.
3. Wait until you see that the bag is carried along on the conveyor belt.
4. Once check-in is complete you get a confirmation on the screen.
5. Now you are ready for the security check.

Now, you're ready for the security checkpoint.

Air France, Finnair and KLM offer Bag drop in Terminal 2. When you've gotten your bag tag in the machine, go to your indicated Bag drop desk and leave your bag on the belt.

Several airlines offer Bag drop. When you've printed your bag tag in the machine, go to your indicated Bag drop zone. You can see which zone is used by your airline below.

Terminal 5, Zone 2: Austrian, Eurowings, Lufthansa, Norwegian, Sunclass Airlines and Swiss.
Terminal 5, Zone 6: IcelandAir, Novair, SAS and Tui.

Yes, some airlines have the option of receiving luggage the day/evening before, but always check with your airline what applies.

If you're flying from Terminal 5, you can go through the New 5F in Terminal 5 and the one in Terminal 4. The closest security control for Gate area C (C30-C44) is the one in Terminal 4.

Construction of the new security control is finished and has opened for travellers.

As of 1 September 2024, the maximum size for containers of liquid is 100 ml. The modern technology used at the new security control allows you to leave containers of liquid and electronic devices in your hand baggage. You can have an unlimited number of 100 ml containers and they do not need to be placed in a one-litre bag.

Please take note of the rules that apply to the security control you are going to pass through. If you are unsure, you will find the rules displayed in the queue for security control.

You can find more information here.

We have a new security control in Terminal 5 at Arlanda, with modern technology that makes it possible to bring more liquid. The 100 millilitre regulations continue to apply in all other security controls (at Arlanda and all other Swedavia airports). Be attentive to what the rules are for the security control you're in line for. If you're unsure of which rules applies, you can find them on signs in the line to the security control.

No, the screening of passengers and baggage is exactly the same as before and is based on EU-wide regulations for aviation safety and security. So there have been no regulatory changes that account for the longer wait, but nor is it possible to speed up screening in a situation where passengers are running tight on time.

Gate area C is the name for the old Terminal 4, which is now part of Terminal 5.

Gate 11-24 now has the denomination D11-D24, collectively known as Gate area D.

Gate 1-10 now has the denomination E1-E10, collectively known as Gate area E.

Since the terminal’s gate area is connected via the new walkway with Terminal 5 after the security checkpoint, passengers flying to and from Terminal 4 can use the international functions in Terminal 5, including border control for travel outside the Schengen area and customs on arrival. As a result, the terminal will now be used for both domestic and international traffic.

Yes, if you're flying from Terminal 5 and has checked in you can, no matter the airline, use the security control in Terminal 4. When you go through the security checkpoint, you'll arrive at the C gates in Terminal 5 (previously known as Terminal 4). You can also reach all other gates in Terminal 5 via a walkway located after the security checkpoint.

Opening hours for the security control in Terminal 4 are adjusted to the departures from the C-gates.

Yes, if you're travelling within the Schengen area and is transfering between Terminal 2 and Terminal 5, you can take a transfer bus. The bus stops at the following places:

• Gate 61C in Terminal 2
• Transfer Gate T11 by the passage that binds Gate area C with the rest of Terminal 5
• Gate F5 in Terminal 5

The bus is manned every day between 06.00-22.00. Request pick-up by pressing the button at the transfer bus stop. The bus will arrive within 20 minutes.

Yes, you can take a transfer bus between Terminal 2 and Terminal 5 if you're travelling to a non-Schengen country. The transfer bus runs between Gate 70 in Terminal 2 and Gate F5 in Terminal 5.

For passengers in Terminal 5 flying to a non-Schengen country, the transfer bus runs between Gate F1 and Gate D24.

The bus operates daily 6:00 a.m. to 10:00 p.m. Please call for pick-up by pressing the button at the transfer bus stop. The bus will arrive within 20 minutes.

Items found at the airport (no matter which terminal) are administered by Smarte Carte on Level 1 in Terminal 5. Once you're there, follow the signs marked "Effektförvaring/Lost and Found".

See more information here.

If you've lost something onboard an aircraft, please contact you airline.

Find contact information here.

There are several modes of transportation you can take from Stockholm Arlanda Airport, both by public transport and by car. Here, you can read more about what modes of transport are available.

We recommend that you pre-book a taxi when travelling from the airport at night. There might be a shortage of taxis at certain times due to high demand.

All buses stop at/leave from Terminal 2 and Terminal 4, with the exception of SL buses which stop at/leave from SkyCity.

If you arrive at Terminal 5, you take the bus from Terminal 4. It takes approximately 5-7 minutes to walk from the bus stop at Terminal 4 to Terminal 5. The walk is indoors via SkyCity.

You'll find the car rental companies at Arlanda's car rental area P2 Long Term Beta. Pick-up and drop-off of your rental car takes place at the respective car rental office, unless another arrangement has been agreed upon.

Read more and rent a car here.

If your baggage has been delayed or not arrived, please contact your airline’s baggage service. That is, whoever handles their baggage at the airport.

Here you will find the baggage service belonging to each airline.

The ground handling companies have a heavy workload right now. They are working intensely to match bags and owners and to distribute baggage and do not always have time to answer phone calls. Please wait for them to contact you or try again later.

No. The airline is legally responsible for transporting you and your baggage from point A to B. The airline has a contract with the ground handling company as its representative on baggage issues. Swedavia does not have access to the airlines’ information about passengers or baggage.